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Contact us

Please reach out if you have any questions or need help with requesting samples or ordering your Coloplast continence products

Call us


Coloplast Care Direct: To place an order for Coloplast continence products or speak to one of our Continence Care Advisors, please call (freecall)

1800 316 651

Phone opening hours: 

Monday - Thursday: 9 am - 6 pm
Friday: 9 am - 4 pm 


New Zealand

For products and samples, please call EBOS: (freecall)

0800 265 675

For all other Coloplast contact details, please refer here.



For all enquiries, please email


For all other Coloplast contact details, please refer here


Chat with us

If you need help to make an order while browsing our webstore, you can reach us online via Online Chat. One of our Continence Care Advisors will be available:

Monday - Thursday: 9 am–5pm
Friday: 9 am–4 pm.


Fax us

If you would like to place an order via facsimile, you can fax us on 

03 9541 1155


Frequently Asked Questions

You may find an answer to your questions by checking our Frequently Asked Questions.

Please note that we only ship to Australian addresses. New Zealand clients can still use our partners EBOS and USL to access their Coloplast continence, wound and ostomy products if they wish to pay out of pocket.